Refund & Returns

At Supply Bridge LLC, customer satisfaction is our top priority. We understand that sometimes you may need to return a product or request a refund. This policy outlines how refunds and returns work on this website and explains the steps you should follow if you are not completely satisfied with your purchase.

1. General Overview

If you’re not fully satisfied with your order from Supply Bridge LLC, you may be eligible for a return or refund under the conditions described below. All returns and refunds are handled in accordance with this policy.

2. Returns Eligibility

To be eligible for a return:

• You must submit a return request within 30 days of the date you received the product.

• The item must be in its original condition, unused, with all packaging, accessories, manuals, and tags intact.

• The product must be resalable — we do not accept returns of used, altered, or damaged items (unless the damage is from shipping or a manufacturer defect).

• Any customized, personalized, or made-to-order products cannot be returned or refunded unless they arrive damaged or defective.

3. How to Request a Return

1. Log in to your account on Supply Bridge LLC and navigate to your order history.

2. Click “Return/Refund Request” for the specific order.

3. Complete the return form with your reason for return.

4. You may be required to upload a photo of the product condition (especially if the return is due to damage or incorrect item).

Our support team will review your request and notify you via email within 1–2 business days with approval status and instructions.

4. Return Shipping

• If the return is due to an error on our part (wrong item, damaged in transit), Supply Bridge LLC will cover the return shipping costs.

• If you are returning products for other reasons (e.g., change of mind), return shipping costs will be your responsibility.

• We recommend using a tracked, insured shipping method — we are not responsible for items lost in return shipping.

5. Refund Processing

Once your returned item is received and inspected:

• We’ll notify you by email about the approval or rejection of your refund.

• Approved refunds are processed within 3–7 business days.

• Refunds will be issued to the original payment method used during purchase.

• Shipping costs are non-refundable unless the return was due to a genuine error from Supply Bridge LLC.

6. Exchanges

If you received a defective or incorrect item and need a replacement instead of a refund:

• Contact customer support within 7 days of delivery.

• If a replacement is available, we will send it to you after receiving and verifying the returned item.

• If stocks are unavailable, we’ll offer a refund.

7. Damaged or Defective Items

If your item was damaged during shipping:

1. Contact us within 48 hours of delivery with photos of the damage.

2. We’ll arrange a replacement or refund based on availability and your preference.

8. Cancellation Policy

You may cancel your order before it is shipped:

• Cancelation requests must be submitted through your account or by contacting customer support.

• Once an order is shipped, it cannot be canceled, but you can still request a return once received.

9. Contact Us

If you have any questions about refunds, returns, or cancellations …

📧 Email: info@supplybridgellc.com

We’re here to help make your shopping experience with Supply Bridge LLC easy, fair, and trustworthy.